Reporting Inadequacies in Revenue and Associated Processes

The organization is an e-commerce marketplace leader handling over 1 million customers online every month. The business was integrated with multiple interlinked applications across engineering, customer care, and business operations.

The management of the organization appointed Nexdigm to conduct a review of select process areas (revenue collections from customers, payments to third parties (sellers), refunds and promotional schemes) to identify critical vulnerabilities and/or revenue leakages.

• Multiple touch points (e.g.an end-to-end revenue cycle involved over 30 touch points) for understanding the overall application architecture and data flow
• Accounting was based on summary reports generated from the business applications daily
• Terabytes of data (containing customer profiles, transactional data, and data captured automatically during the process) with over 10 million transactions per day
• In certain cases, processes/approval mechanisms were modulated based on business needs at multiple points in time for the period under review

• Helped the company incorporate a data intelligence driven approach while reviewing revenue processes for effective decision-making and control monitoring
• Identified cases of potential revenue leakages and helped the company incorporate controls against the vulnerabilities identified to make the processes more effective
• Exceptions reported where promotional schemes may have been misused by customers or company employees
• Access management and access controls put in place